Terms of Use

By accessing or using the Good Frequency website (goodfrequency.com.au) and our services, you agree to be bound by these Terms of Use and all applicable laws and regulations. If you do not agree with any part of these terms, you must not use our website or services. These terms apply to all visitors, users, customers and others who access or use our website or engage our services.

Good Frequency provides solar energy system design, supply, installation and maintenance services primarily for residential customers in Queensland, Australia. All quotes, proposals and system designs are based on information you provide and are subject to a site inspection and technical assessment. We reserve the right to amend any proposal following a site assessment if roof conditions, electrical infrastructure or other factors differ from the information provided.

All quotes provided through our website, over the phone or in person are estimates based on the information available at the time. A quote is not a binding contract until: • A site inspection has been completed and verified • A formal written proposal has been issued and accepted by you • Any required deposit has been paid • The cooling-off period (10 business days) has expired or been waived in writing Prices quoted are valid for 30 days unless otherwise stated. After 30 days, we reserve the right to adjust pricing based on current market conditions, product availability and government incentive rates.

Good Frequency provides the following warranties on new installations: • Solar panels: 25-year product and performance warranty (Tier-1 manufacturers) • Inverters: 10-year standard warranty (extended warranties available) • Batteries: 10-year warranty (where applicable) • Workmanship: 10-year installation warranty Our $0 electricity bill guarantee is subject to the specific terms and conditions outlined in your Customer Agreement, including system sizing, usage patterns and maintenance requirements. The guarantee does not apply where system performance is affected by factors outside our control, including damage from extreme weather events, unauthorised modifications or failure to maintain the system.

To the maximum extent permitted by Australian consumer law: • Good Frequency's total liability for any claim arising from our services is limited to the amount paid by you for the specific services giving rise to the claim • We are not liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, revenue, data or goodwill • We are not responsible for delays caused by third parties, supply chain disruptions, weather events, or circumstances beyond our reasonable control • Our liability for breach of a consumer guarantee under the Australian Consumer Law is limited to repair, replacement or refund as appropriate Nothing in these terms excludes, restricts or modifies any consumer guarantee or other right under the Australian Consumer Law that cannot be lawfully excluded.

When using our website, you agree not to: • Use the site for any unlawful purpose or in violation of any applicable laws • Attempt to gain unauthorised access to any part of the site or our systems • Interfere with or disrupt the operation of the site or servers • Use automated systems or software to extract data from the site • Submit false or misleading information in quote requests or contact forms • Impersonate any person or entity, or falsely state your affiliation with any person or entity

All content on this website, including text, graphics, logos, images, videos, software and downloadable materials, is the property of Good Frequency or its licensors and is protected by Australian and international copyright and trademark laws. You may view and print pages from the website for your personal, non-commercial use. You may not: • Reproduce, duplicate, copy or resell any part of the website • Use our content for commercial purposes without written permission • Modify, adapt, translate or create derivative works from our materials • Remove any copyright, trademark or proprietary notices from our content

We may revise these Terms of Use at any time without notice. The updated terms will be posted on this page with a revised effective date. Your continued use of the website or services after any changes indicates your acceptance of the revised terms. We recommend that you review these terms periodically to stay informed of any updates.

These Terms of Use are governed by and construed in accordance with the laws of Queensland, Australia. Any dispute arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Queensland.