Privacy Policy

Good Frequency Pty Ltd ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website, request a quote, or use our services. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or services, you consent to the practices described in this policy.

We collect personal information that is reasonably necessary for our business operations and to provide you with our services. This may include: • Contact details (name, address, email, phone number) • Property information (address, roof type, orientation, energy usage) • Financial information (energy bills, payment details) • Identification documents (for rebate and incentive applications) • Communication records (emails, phone calls, support tickets) • Website usage data (IP address, browser type, pages visited) We collect this information directly from you, through our website forms, over the phone, or from authorised third parties such as energy retailers when you provide consent.

We use your personal information for the following purposes: • To provide quotes, proposals and solar system designs tailored to your home • To process orders, installations and warranty registrations • To communicate with you about your system, maintenance and support • To administer government rebates, incentives and STC certificates • To improve our website, products and customer experience • To send you marketing communications (with your consent, which you may withdraw at any time) • To comply with legal obligations and resolve disputes

We do not sell your personal information. We may disclose your information to: • Our installation partners and certified electricians • Government bodies for rebate and incentive processing • Financial institutions for payment processing • Insurance providers for warranty and product coverage • Professional advisers (accountants, lawyers) as required • Law enforcement or regulatory bodies when legally required All third parties receiving your data are bound by confidentiality obligations and may only use the information for the specific purpose for which it was disclosed.

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. These measures include: • Secure server infrastructure with encrypted data transmission (SSL/TLS) • Access controls and authentication requirements for staff • Regular security assessments and software updates • Secure disposal of physical records when no longer needed While we take these precautions, no internet transmission is completely secure. We encourage you to use strong passwords and keep your account details confidential.

Under the Privacy Act, you have the right to: • Access the personal information we hold about you • Request correction of inaccurate or outdated information • Request deletion of your personal information (where lawful) • Opt out of marketing communications at any time • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days.

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic and understand user behaviour. You can manage cookie preferences through your browser settings. For detailed information about the cookies we use, please see our Cookie Policy.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. The updated policy will be posted on this page with a revised effective date. We encourage you to review this policy periodically. Significant changes will be communicated to you directly where practicable.